Refund and Returns Policy

Effective Date: February 27, 2025

Thank you for shopping with BREIED UNIE! We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund and returns policy that is fair and straightforward. Please read through the terms below to ensure a smooth process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 30 days from the date of receipt.
  • The product must not be on our list of non-returnable items (e.g., personalized or custom items).

2. Non-Returnable Items

Certain products are exempt from being returned, including:

  • Personalized or custom items.
  • Gift cards or digital products.
  • Sale or clearance items (unless defective or damaged).

If you have received a damaged or defective product, please refer to the section on damaged or defective products.

3. How to Return an Item

To initiate a return:

  1. Contact us via email at info@breiedunie.com with your order number and reason for return.
  2. We will provide you with return instructions and a return shipping label (if applicable).
  3. Carefully package the item in its original packaging to prevent damage during the return shipment.
  4. Ship the item back to us using the provided return label or another method, ensuring that you keep the tracking information.

4. Refund Process

Once we receive your returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Refund Timeframe: Once approved, the refund will be processed within 5-7 business days. However, please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Shipping Charges: Shipping charges are non-refundable unless the return is due to our error or a defective item.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order at info@breiedunie.com. We will arrange for a return or replacement at no cost to you. We may ask you to provide photos of the damaged item to facilitate the process.

7. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • If the return is due to customer preference (e.g., wrong size, change of mind), the customer will be responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.

8. Partial Refunds

In certain situations, only partial refunds may be granted:

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

9. Gift Returns

If you received an item as a gift and wish to return it, you must follow the same process as any regular return. A gift receipt or proof of purchase is required for a refund. The refund will be issued to the original purchaser if no gift receipt is provided.

10. Policy Changes

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. We encourage you to review the policy periodically.

11. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:

BREIED UNIE
Summit, Pennsylvania (PA), 18411
Phone: (570) 586-1935
Email: info@breiedunie.com
Website: https://breiedunie.com

This Refund and Returns Policy is effective as of January 8, 2025.